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Facility Operations/Security: Event Guest Relations
Fan Services Executive - The New York Cosmos (Brooklyn, NY)

Position Purpose:

Position will serve as the initial day-to-day contact for the New York Cosmos fan base, including general fans, single-game ticket buyers and season ticket holders. Position will be responsible for seat improvement, account balances and other inquiries from our Season Ticket holders. The Fan Service representative is responsible for resolving all issues in positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

Essential Functions:

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club's season ticket base, single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related to season ticket, ticket-related issues and general concerns
  • Assist all sales-related programs including but not limited to account renewals, special events, annual relocation and account payments
  • Responsible for customer and ticket service in the fan service tent on game days
  • Responsible for Season Ticket interaction at seat visits at home games 
  • Responsible for assisting/planning and preparing season ticket holder events
  • Represent the Sales/Service Department with all season ticket holder and outside events
  • Responsible for working with Sales staff regarding relocation, account changes and all service related inquiries for existing and new customers
  • Other duties as assigned

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Bachelor’s degree from an accredited college/university
  • Bi-lingual preferred
  • Excellent customer-service orientation
  • Minimum of one (1) year of work experience in customer service/hospitality, CRM, loyalty marketing, event management, and/or ticket sales is required
  • Prior experience in telemarketing, appointment scheduling or cold-calling techniques is preferred
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to communicate effectively with the public in a professional manner
  • Exceptional analytical, planning and project management skills
  • Excellent written and verbal communication skills
  • High energy; ability to remain focused on sales goals and work independently
  • Ideal candidate should be professional, motivated, enthusiastic and have a passion for sports, specifically soccer
  • Ability to work long, flexible hours including evenings, weekends and holidays
  • Ability to adapt in a fast pace and consistently changing environment
  • Ability to lift up to 40lbs and remain standing for extended periods of time
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Open to learning/training with a desire to be an industry leader
  • Ability to learn and master new software programs 

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