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Facility Operations/Security: Event Guest Relations
Match Day Fan Services/Box Office Representative - Jacksonvile Armada FC (Jacksonville, FL)

Summary: 

This part-time position is dedicated to the efficient servicing of all guests at Jacksonville Armada home matches and during Armada FC events. Positions involve working on match day in a variety of capacities within the Fan Services and Ticket Operations departments during Armada FC home games (20-25 games). Positions require a total of 130-160 hours of work from February to November with required attendance at one training session. Position also interacts with third party customers and personnel at all levels of the Armada.

This position will rotate between box office sales, ticket operations and fan services based on necessity per match.

Box Office:

Box Office position will include walk-up ticket sales and will call.

Essential Duties & Responsibilities:

  1. Sell tickets via Veritix Ticketing system.
  2. Handle outbound and inbound will call requests.
  3. Interact with guests to answer questions and resolve ticketing issues.
  4. Ability to handle cash and credit card transactions and keep a balance cash drawer.

Ticket Operations:

Essential Duties & Responsibilities:

  1. Use scanners to scan fan tickets for stadium entry.
  2. Troubleshoot scanner issues.
  3. Escort or direct fans to ticket resolutions.

Fan Services:

Essential Duties & Responsibilities:

  1. Welcome and assist fans attending both the pre-match party and the match at the Baseball Grounds of Jacksonville or other stadium venues.
  2. Serve as an information resource, providing directions, match day highlights, ticket information etc.
  3. Manage Match Day checklist, reporting any issues to the appropriate parties’ pre, during and post-match.
  4. Help fans sign-up for promotions, distribute promotional items.
  5. Assist with preventing and resolving guest issues.
  6. Continually survey areas assigned for any matter that require immediate attention including fan disturbances, overall cleanliness, concessions, restrooms, etc.
  7. Obtain fan feedback.
  8. Thank fans as they leave the stadium.
  9. Follow the F.L.E.E.T. Service Philosophy in every interaction with fans whether direct or indirect.
  10. Assist with ensuring that all fans have a fun and safe match day experience by being observant, detail-oriented, proactive and passionate about the Armada and your specific roles.
  11. Perform individual duties as assigned.

Minimum Qualifications:

  1. Excellent customer service and verbal communication skills.
  2. Ability to work under pressure.
  3. Prior use of Ticketmaster or similar ticket systems preferred.
  4. Ability to work evenings, weekends, holidays as scheduled.

Physical and Mental Requirements:

  1. The employee is regularly required to stand, sit, walk, use handles, reach, stoop, kneel, crouch or crawl, communicate with others.
  2. The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  3. The employee must be able to transfer and move items for departmental needs.
  4. The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Benefits:

  1. Paid job experience
  2. Complimentary parking
  3. Match day uniform
  4. Recommendation letter, upon request, after completion of program

Jacksonville Armada FC is an equal opportunities employer.


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