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Current available jobs in Facility Operations/Security:




Facility Operations/Security: Event Guest Relations
Match Day Fan Services/Box Office Representative - Jacksonvile Armada FC (Jacksonville, FL)

Summary: 

This part-time position is dedicated to the efficient servicing of all guests at Jacksonville Armada home matches and during Armada FC events. Positions involve working on match day in a variety of capacities within the Fan Services and Ticket Operations departments during Armada FC home games (20-25 games). Positions require a total of 130-160 hours of work from February to November with required attendance at one training session. Position also interacts with third party customers and personnel at all levels of the Armada.

This position will rotate between box office sales, ticket operations and fan services based on necessity per match.

Box Office:

Box Office position will include walk-up ticket sales and will call.

Essential Duties & Responsibilities:

  1. Sell tickets via Veritix Ticketing system.
  2. Handle outbound and inbound will call requests.
  3. Interact with guests to answer questions and resolve ticketing issues.
  4. Ability to handle cash and credit card transactions and keep a balance cash drawer.

Ticket Operations:

Essential Duties & Responsibilities:

  1. Use scanners to scan fan tickets for stadium entry.
  2. Troubleshoot scanner issues.
  3. Escort or direct fans to ticket resolutions.

Fan Services:

Essential Duties & Responsibilities:

  1. Welcome and assist fans attending both the pre-match party and the match at the Baseball Grounds of Jacksonville or other stadium venues.
  2. Serve as an information resource, providing directions, match day highlights, ticket information etc.
  3. Manage Match Day checklist, reporting any issues to the appropriate parties’ pre, during and post-match.
  4. Help fans sign-up for promotions, distribute promotional items.
  5. Assist with preventing and resolving guest issues.
  6. Continually survey areas assigned for any matter that require immediate attention including fan disturbances, overall cleanliness, concessions, restrooms, etc.
  7. Obtain fan feedback.
  8. Thank fans as they leave the stadium.
  9. Follow the F.L.E.E.T. Service Philosophy in every interaction with fans whether direct or indirect.
  10. Assist with ensuring that all fans have a fun and safe match day experience by being observant, detail-oriented, proactive and passionate about the Armada and your specific roles.
  11. Perform individual duties as assigned.

Minimum Qualifications:

  1. Excellent customer service and verbal communication skills.
  2. Ability to work under pressure.
  3. Prior use of Ticketmaster or similar ticket systems preferred.
  4. Ability to work evenings, weekends, holidays as scheduled.

Physical and Mental Requirements:

  1. The employee is regularly required to stand, sit, walk, use handles, reach, stoop, kneel, crouch or crawl, communicate with others.
  2. The vision requirement includes the ability to review written and electronic materials in both digital and physical format. 
  3. The employee must be able to transfer and move items for departmental needs.
  4. The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.

Benefits:

  1. Paid job experience
  2. Complimentary parking
  3. Match day uniform
  4. Recommendation letter, upon request, after completion of program

Jacksonville Armada FC is an equal opportunities employer.


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Facility Operations/Security: Facility/Venue Management
Operations Internship - North Carolina Football Club (Cary, NC)

Summary: North Carolina FC is looking for Operations interns for the spring and summer semesters who seek to gain valuable experience and knowledge in the sports industry. North Carolina FC interns will become an integral part of the organizations staff and gain real world, hands-on experience in their desired concentration in the sports industry. Interns in the operations department will aid staff in the development and execution of the club’s day-to-day operations.

Intern objectives including (but not limited to): 

  • Job-shadow all event and operations department managers and learn various areas of responsibility
  • Assist with the venue conversion responsibilities
  • Assist event and operations staff with research and implementation of various projects
  • Be able to provide a positive fan experience
  • Assist and take lead on certain building projects
  • Participate in other projects as assigned

Qualifications:

  • Must be in college, or a graduate student seeking an internship to satisfy a class credit requirement
  • Availability to participate at least 15 hours a week, including evenings and weekends (Game days mandatory)
  • Working knowledge of Microsoft Word, Excel, and PowerPoint
  • Professional verbal and written communication skills
  • Able to keep up in a fast paced environment
  • Must be assertive, outgoing, creative, hard-working, resourceful, independent thinker who is greatly interested in working in Sports/Entertainment Event Management 


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Facility Operations/Security: Usher/Ticket Taker
Usher, Ticket Taker and Box Office Staff Positions with SF Deltas - San Francisco Deltas (San Francisco, CA)

The SF Deltas, San Francisco's men's professional soccer team, are looking to hire Usher/Ticket Taker & Box Office Staff positions for their inaugural season beginning in March of 2017! See below for details on the positions they are hiring for and instructions on how to apply!

Part-time Usher/Ticket Taker

Job Description:

Reporting to the SF Deltas Logistics Coordinator, Usher/Ticket Takers are responsible for providing excellent guest service at Kezar Stadium during the home games of the SF Deltas in its inaugural season. Usher/Ticket Takers should be self-starters able to operate under minimal supervision to accomplish work tasks such as: assisting patrons at home games, greeting guests, collecting tickets from patrons, directing patrons to their seats, searching for lost articles, and locating facilities such as restrooms. This is an event-based hourly position.

Essential Duties and Responsibilities:

• Greet guests as they enter Kezar Stadium with a smile.

• Scan tickets and ensure all guests have a proper ticket/credential.

• Provide patrons with friendly and accurate directions.

• Check tickets for patrons attempting to access their section and assist them in locating their seat.

• Maintain a fun, friendly, and safe environment in assigned sections.

• Respond to guest complaints, questions, information requests and comments.

• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.

• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.

• Complete all assigned tasks within the guidelines & deadlines set by SF Deltas Logistics Coordinator and Game Day Director/Manager.

• Effectively and calmly interact with angry or emotional guests and employees.

• Memorize, recollect, and quickly retrieve relevant information when required.

• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.

• At least 18 years of age.

• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.

• Reliable, punctual, and regular in attendance with good communication skills.

• Must have reliable transportation to and from Kezar Stadium. Parking will not be provided.

• Must have the ability to read, write and understand English in a working environment. Additional Spanish or Portuguese language skills are a plus.

• Must be available to work at least one home game per month

Work Conditions:

• Tasks are performed with moderate supervision.

• Walking & standing occurs 95% of the time (4 hours per shift).

• Employee should use precautions and follow safety guidelines.

Part-time Box Office Staff

Job Description:

Reporting to the SF Deltas Box Office Manager, Box Office Staff are responsible for providing excellent guest service at Kezar Stadium by performing individual ticket sales and accounting duties during the home games of the SF Deltas in its inaugural season. Box Office Staff  should be self-starters and able to operate under minimal supervision to accomplish work tasks such as: selling tickets to patrons at home games, collecting fees from patrons, providing customer service to patrons with ticketing issues, operating the ticketing system. This is an event-based hourly position.

Essential Duties and Responsibilities:

• Sell tickets at box office window.

• Determine and collect appropriate fees and issue tickets.

• Process and verify credit card purchases.

• Assist with preparation of sales reports as assigned.

• Compile data and other reports as needed.

• Provide customer service to patrons with ticketing issues (i.e. lost, stolen, or damaged tickets).

• Respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams.

• Operate Eventbrite ticketing system.

• Stay current on games scheduled for SF Deltas at Kezar Stadium.

• Provide general information to the public.

• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent.

• At least 18 years of age.

• One (1) year prior customer service and ticket sales experience, preferably in a sports/entertainment venue environment.

• Experience working with large cash volume is required.

• Computerized ticketing experience; Eventbrite preferred.

• Reliable, punctual, and regular in attendance with good communication skills.

• Must have reliable transportation to and from Kezar Stadium. Parking will not be provided.

• Must have the ability to read, write and understand English in a working environment. Additional Spanish or Portuguese language skills are a plus.

• Must be available to work at least one home game per month

Work Conditions:

• Tasks are performed with moderate supervision.

• Standing occurs 95% of the time (4 hours per shift).

• Employee should use precautions and follow safety guidelines.

Reporting to the SF Deltas Logistics Coordinator, Usher/Ticket Takers are responsible for providing excellent guest service at Kezar Stadium during the home games of the SF Deltas in its inaugural season. Usher/Ticket Takers should be self-starters able to operate under minimal supervision to accomplish work tasks such as: assisting patrons at home games, greeting guests, collecting tickets from patrons, directing patrons to their seats, searching for lost articles, and locating facilities such as restrooms. This is an event-based hourly position.

To be considered for the position, please e-mail a cover letter and resume to jessica@sfdeltas.com. 

Applicants should be at least 18 years of age and elegible to work in the United States. 


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Facility Operations/Security: Event Guest Relations
Game Day Stadium Staff - The New York Cosmos (Brooklyn, NY)

Position Purpose:

The game day stadium staff is responsible for aiding the sales, service and stadium operations team focusing primarily on positive fan interaction and executing stadium set up projects. We are seeking a passionate, hard-working dedicated person with the self-motivation and desire to learn all facets involved in promoting a professional sports team.

Essential Functions:

  • Assist the sales and service team with different game day tasks.
  • Support the box office sales team with will call and game day signage set up.
  • Assist with the setup of our Fan Fest area, providing support while it is open and provide positive fan involvement inside the Fan Fest area.
  • Assist with our pre and post-game fan experiences, including execution and fan interaction.
  • Assist with marketing initiatives including ingress and egress giveaways.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Ideal candidate must have the proper skill set to function in a demanding, result oriented environment.
  • Candidate should be professional, motivated, and enthusiastic.
  • Ability to resolve concerns expeditiously and independently.
  • Must have excellent interpersonal written/verbal communication skills, be detail-oriented and highly organized with the ability to simultaneously handle multiple tasks and adapt to change.
  • Must have the ability to develop and maintain good working relationships with all internal staff and management.
  • This individual should provide helpful and courteous customer service to all individual and have the ability to problem solve as needed.

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Facility Operations/Security: Event Guest Relations
Fan Services Executive - The New York Cosmos (Garden City, NY)

Position Purpose:

Position will serve as the initial day-to-day contact for the New York Cosmos fan base, including general fans, single-game ticket buyers and season ticket holders. Position will be responsible for seat improvement, account balances and other inquiries from our Season Ticket holders. The Fan Service representative is responsible for resolving all issues in positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

Essential Functions:

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club's season ticket base, single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related to season ticket, ticket-related issues and general concerns
  • Assist all sales-related programs including but not limited to account renewals, special events, annual relocation and account payments
  • Responsible for customer and ticket service in the fan service tent on game days
  • Responsible for Season Ticket interaction at seat visits at home games 
  • Responsible for assisting/planning and preparing season ticket holder events
  • Represent the Sales/Service Department with all season ticket holder and outside events
  • Responsible for working with Sales staff regarding relocation, account changes and all service related inquiries for existing and new customers
  • Other duties as assigned

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Bachelor’s degree from an accredited college/university
  • Bi-lingual preferred
  • Excellent customer-service orientation
  • Minimum of one (1) year of work experience in customer service/hospitality, CRM, loyalty marketing, event management, and/or ticket sales is required
  • Prior experience in telemarketing, appointment scheduling or cold-calling techniques is preferred
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to communicate effectively with the public in a professional manner
  • Exceptional analytical, planning and project management skills
  • Excellent written and verbal communication skills
  • High energy; ability to remain focused on sales goals and work independently
  • Ideal candidate should be professional, motivated, enthusiastic and have a passion for sports, specifically soccer
  • Ability to work long, flexible hours including evenings, weekends and holidays
  • Ability to adapt in a fast pace and consistently changing environment
  • Ability to lift up to 40lbs and remain standing for extended periods of time
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Open to learning/training with a desire to be an industry leader
  • Ability to learn and master new software programs 

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