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Current available jobs that best match cosmos:




Sales & Marketing: Ticket Sales
Account Executive - The New York Cosmos (Brooklyn, NY)

Position Purpose:

The Account Executive, Ticket Sales job is a full-time position with benefits. The main goal is to generate revenue by selling season tickets, partial plans, and group tickets to companies and individuals via phone prospecting, personal appointments and home games.

Essential Functions:

  • Responsible for generating maximum revenue by selling full-seasons, partial plans, and group tickets
  • Create and develop new business by regularly pitching new prospects through external appointments, phone prospecting, networking events and game day tours
  • Plan and coordinate group events at matches and other related events
  • Manage all personal accounts and work with Fan Services and Box Office staff to provide the highest level of customer service throughout the season, including game days
  • Game day responsibilities include, but not limited to, answering incoming sales calls/customer service calls, assisting with sales initiatives, prospecting clients at the game and game presentation
  • Represent the organization at outside events with the purpose of selling ticket packages in conjunction with other departments
  • Maintain accurate records of all prospecting activities and closed sales
  • Other duties assigned as needed

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Bachelor’s degree preferred, but not required
  • Bi-lingual preferred (Spanish or Russian)
  • Prior experience in ticket sales, telemarketing, appointment scheduling or cold-calling techniques is preferred
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to communicate effectively with the public in a professional manner
  • High energy; ability to remain focused on sales goals and work independently
  • Ability to work long, flexible hours including evenings, weekends and holidays
  • Ideal candidate should be professional, motivated, enthusiastic and have a passion for sports, specifically soccer
  • Ability to adapt in a fast pace and consistently changing environment
  • Ability to lift up to 40lbs and remain standing for extended periods of time
  • Open to learning/training with a desire to be a sales industry leader
  • Must be able to work from Garden City, LI office

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Sales & Marketing: Client Relations/Customer Service
Customer Relationship Management (CRM) Manager - The New York Cosmos (Garden City, NY)

Position Purpose:

The CRM Manager is responsible for managing the Club’s CRM ensuring the company can make the most out of marketing opportunities it offers.  The CRM Manager will also have extensive marketing knowledge and experience with a variety of social media tools.

Essential Functions:

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Prior experience with Hubspot is required.
  • Oversight and management of the Club’s fan loyalty program known as Club Cosmos.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company. 
  • Overseeing direct communications with customers through the CRM.
  • Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Overseeing the migration of all direct communications to lower cost mediums such as SMS and email.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
  • Assist the marketing team on strategy for the Club and its related properties.
  • Working closely with the company’s Sales team; enabling them to meet their commercial objectives by providing them with appropriate tools.
  • Assist with the development and execution of the digital marketing strategies for the team.
  • Undertake continuous analysis of competitive environment and consumer trends.
  • Effectively track lead generation and ROI for the marketing budget.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Bachelor's degree in marketing or related field.
  • Extensive experience of direct and digital marketing ideally in a similar industry.
  • Strong background in customer acquisition, re-engagement and retention strategies.
  • Knowledge and passion for soccer.
  • Familiarity with the New York DMA.
  • Prior CRM experience in professional sports is a plus.
  • Ability to work in a fast-paced environment and make quick decisions using sound judgment.
  • Familiarity with current patterns and trends in digital and social media and usage of social media platforms.
  • Must be available to work during evenings and weekends when needed.
  • Strong project management skills with ability to manage people/projects, delegate responsibility and provide follow-through on multiple projects.
  • Individual must be detail-oriented and a self-starter.
  • Fluency in Spanish would be advantageous.

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Facility Operations/Security: Event Guest Relations
Fan Services Executive - The New York Cosmos (Brooklyn, NY)

Position Purpose:

Position will serve as the initial day-to-day contact for the New York Cosmos fan base, including general fans, single-game ticket buyers and season ticket holders. Position will be responsible for seat improvement, account balances and other inquiries from our Season Ticket holders. The Fan Service representative is responsible for resolving all issues in positive manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.

Essential Functions:

  • Improve year-over-year customer satisfaction through responsiveness, professionalism and positive interaction
  • Accurately and successfully convey all key messages to the Club's season ticket base, single-game ticket purchasers and the general public
  • Ensure customer data and profile requirements are accurately represented in database
  • Assist with ticket distribution and customer account changes
  • Execute customer communication including but not limited to calls, emails and letters related to season ticket, ticket-related issues and general concerns
  • Assist all sales-related programs including but not limited to account renewals, special events, annual relocation and account payments
  • Responsible for customer and ticket service in the fan service tent on game days
  • Responsible for Season Ticket interaction at seat visits at home games 
  • Responsible for assisting/planning and preparing season ticket holder events
  • Represent the Sales/Service Department with all season ticket holder and outside events
  • Responsible for working with Sales staff regarding relocation, account changes and all service related inquiries for existing and new customers
  • Other duties as assigned

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and demonstrate that s/he can perform the essential function of the job.

  • Bachelor’s degree from an accredited college/university
  • Bi-lingual preferred
  • Excellent customer-service orientation
  • Minimum of one (1) year of work experience in customer service/hospitality, CRM, loyalty marketing, event management, and/or ticket sales is required
  • Prior experience in telemarketing, appointment scheduling or cold-calling techniques is preferred
  • Strength in time management, administrative ability, organization, and customer service skills
  • Ability to communicate effectively with the public in a professional manner
  • Exceptional analytical, planning and project management skills
  • Excellent written and verbal communication skills
  • High energy; ability to remain focused on sales goals and work independently
  • Ideal candidate should be professional, motivated, enthusiastic and have a passion for sports, specifically soccer
  • Ability to work long, flexible hours including evenings, weekends and holidays
  • Ability to adapt in a fast pace and consistently changing environment
  • Ability to lift up to 40lbs and remain standing for extended periods of time
  • Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required
  • Open to learning/training with a desire to be an industry leader
  • Ability to learn and master new software programs 

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Internships: Any Internship
Internships - The New York Cosmos (Garden City, NY)

GENERAL RESPONSIBILITIES:
The desired outcome of each internship experience is to gain experience of both the operations and business aspect of the sports industry. Our responsibility is to guide motivated, career driven students and strengthen their understanding of the sports atmosphere. The New York Cosmos seek to provide an atmosphere that encourages the development of specific skill sets that will enhance the students’ value to future employers. 

The Cosmos are seeking interns in the following departments:

  • Marketing
  • Merchandise and Licensing
  • Sponsorships
  • Sales
  • Ticket Operations
  • Graphic Design
  • Operations
  • Sporting

REQUIRED EXPERIENCE/SKILLS:

  • Pursuit of an undergraduate or graduate degree in Sports Management, Business Administration, Marketing or related field.
  • Must be able to show proof from your college or university that you will receive graduate or undergraduate credit for this internship.
  • Ideal candidates should have a passion for sports, specifically soccer
  • Must have the proper skill set to function in a demanding, result oriented environment
  • Candidate should be professional, motivated, enthusiastic
  • Ability to resolve concerns expeditiously and independently
  • Able to work game days
  • Must have excellent interpersonal written/verbal communication skills, be detail-oriented and highly organized with the ability to simultaneously handle multiple tasks and adapt to change when required
  • Must have the ability to develop and maintain good working relationships with all internal staff and management as well as any external contractors
  • Provide helpful and courteous customer service to all individual and can problem solve as needed
  • Must be able to work in Garden City, NY as well as Brooklyn, NY

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Apply for Future Notification Only: Future Notification
Future Notification Only - NASL and its Teams (Any City, XX)

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